1 hour ticket response
We are committed to giving a fast and appropriate response to each helpdesk ticket sent by a customer. Our capable customer care team representatives will review your situation and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all support tickets. In fact, our average support ticket response time has proven to be twenty minutes.
An Outstanding Client Care Service
Our help desk support team representatives possess big experience in the cloud website hosting service business and are skilled enough to provide a rapid answer to your problem. If, however, the problem at hand is not within the competence of a customer support engineer, the support ticket will be forwarded to a developer or administrator for additional assistance.
An Easy–to–Browse Help Center
Incorporated into the Control Panel is an easy–to–browse Help section, which offers different sources of information. You can browse through a constantly updated knowledgebase featuring web hosting account administration articles and site management articles, check out the how–to video tutorials or browse the F.A.Q. library.