• 1 hour ticket response
  • 1 hour ticket response

  • We are committed to giving a fast and appropriate response to each helpdesk ticket sent by a customer. Our capable customer care team representatives will review your situation and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all support tickets. In fact, our average support ticket response time has proven to be twenty minutes.

  • Top quality support service
  • An Outstanding Client Care Service

  • Our help desk support team representatives possess big experience in the cloud website hosting service business and are skilled enough to provide a rapid answer to your problem. If, however, the problem at hand is not within the competence of a customer support engineer, the support ticket will be forwarded to a developer or administrator for additional assistance.

  • Intuitive help center
  • An Easy–to–Browse Help Center

  • Incorporated into the Control Panel is an easy–to–browse Help section, which offers different sources of information. You can browse through a constantly updated knowledgebase featuring web hosting account administration articles and site management articles, check out the how–to video tutorials or browse the F.A.Q. library.