Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You can find nearly all the answers to your questions in the easy–to–navigate Help section included in our Control Panel. It offers a rich database with regularly asked questions and in–depth instructional articles prepared by our knowledgeable help desk support team.

  • Top quality support service
  • Instructional Videos

  • If you would like to watch how a task is implemented or how a problem is sorted out, rather than just reading about it, then examine our selection of step–by–step video tutorials. They cover various topics and will help you quickly find your way around the Control Panel.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 customer support service and come with a sixty–minute support ticket response time guarantee. Our qualified customer service technicians will be online day and night and will fix any problem that you might stumble upon within maximum 1 hour after the ticket submission. In most cases, a response will be provided to you in less than 20 minutes.