Technical Support Channels
A 60–Minute Support Ticket Response Guarantee
All your assistance requests will be replied to in no more than 60 min after the ticket or e–mail is received. If your case needs further assistance from a server admin, we will direct the ticket or the email to the person on duty, right away and will leave a note to notify you that more time will be needed for arriving at the best solution. And if you order the Managed Services package, all of the tasks included there will be performed whenever you prefer.
A Top–Quality Support Service
If you require help with the Control Panel or with any of the apps that we have installed on the server for you, you can touch base with the tech support team at any moment through the ticketing system. In addition, should you need assistance managing your server, you can order our Managed Services package, which includes Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting procedures, data backup disk storage space, etcetera.
An Intuitive Help Area
We have equipped our Control Panel with an in–depth knowledgebase, which offers comprehensive explanations of all its features and functions. In addition, we have created in–depth video tutorials that will further explain to you how to perform a given action or resolve a regularly encountered problem. The instructional articles and the tutorial videos are easily accessible from each section of the Control Panel via the Videos and Help buttons in the top right corner.