One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed max reply time for any customer support ticket that you submit or any e-mail that you write is just sixty minutes, even in case you contact us on weekends and official holidays. Whatever the essence of your issue or inquiry might be, we will lend a hand immediately and will supply you with the needed info to troubleshoot any problem with your websites. The real reaction time normally does not exceed 15-20 minutes, which suggests that you can forget about waiting for hours and hours to get an issue resolved or what is even worse – waiting all day only to obtain an answer that more info is necessary while nothing’s solved. We will assist you in no time simply because we are aware of how priceless time can be in the dynamic digital era. The 1-hour response guarantee applies to any technical or billing question that you might have related to our cloud website hosting service.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you will have a response within only one hour. You can touch base with us whenever you need in regard to technical, billing or general issues and since we’re on duty 24x7x365, you’ll always obtain support in a well-timed fashion. Based on the specific question or issue, we’ll give you more info, eliminate the complication if it’s been caused by something within our reach or tell you how to proceed in case you need to update a specific setting for a web-based app that we don’t have access to. You can just forget about waiting around for a whole day for each single reply. As it is, in the majority of cases we answer tickets and emails within no more than 20-25 minutes.