A live chat is a real-time way of communication between a web hosting company's support crew and its customers. It is an efficient way to receive some information about the hosting services or have some problem resolved because you are talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the smaller chance of mistakes at the time you exchange data like usernames or domain names, the faster response time since the communication is live as well as the fact that you do not have to stay on the chat all the time - you'll be able to do something else while the representative examines the issue involved. Also, you're able to be a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone costs that you will have to pay when you are calling to another country.

Live Chat Support in Cloud Website Hosting

As we consider the fact that a great number of troubles are often resolved if you speak with a live person, we provide a live chat service for all our prospective and current clients. Our chat is online every day and our customer care agents can assist you with a number of questions and situations. If you are not our client yet, you're able to learn more about our cloud website hosting packages and the hosting environment in general to make sure that your websites will work effectively on our servers. If you already have an account and you have some questions or you encounter any kind of troubles with any of our solutions, you can get in touch with us through the live chat and we will supply you with the needed information or help you troubleshoot the issue. You will need to open a support ticket for certain troubles which require more time or the expertise of a system administrator, still for a variety of basic troubles you'll get help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is accessible every day, even on weekends and holidays. It's the best way to find out more details about our semi-dedicated hosting service in case you don't have an account yet or to get some problem resolved if you are a customer and our customer care representatives will assist you live regardless of the time of the day you join our chat. In case you wonder which package is more suitable for your web sites, if you need a piece of advice whether you need a certain upgrade and how to order it or if you have difficulties installing an e-mail account on your computer system, you will be able to contact us and we'll give you the needed information at once. Our live chat is available even after our phone lines go off for the day, therefore when you have an account here, you can be certain that you will always receive instant assistance with any question or trouble that pops up.