Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting service come with an integrated ticketing system, which is included in our custom Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia allows you to manage everything related to the web hosting service itself in the exact same location – payments, website files, e-mails, support tickets, etc., avoiding the necessity to log in and out of different admin interfaces. If you have any pre-sales or technical questions or any problems, you can post a ticket with just a couple of clicks of the mouse without signing out of your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a number of informative articles, which will supply you with additional info and which may help you resolve any specific issue even before you open a ticket. We guarantee a ticket response time of no more than sixty minutes, even in case it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything in a single place, which is the reason why we’ve integrated a ticketing system into the in-house developed Hepsia Control Panel, which comes with each single semi-dedicated server plan. This will enable you to manage the correspondence with our tech support staff together with your web content, which goes to say that you will not have to memorize additional log-in credentials for a different admin dashboard. You will be able to post a new ticket or to check the status of an old one with no more than a couple of clicks whilst you are browsing the content within your semi-dedicated account. Moreover, you can search through older tickets using a clever search box or read relevant knowledge base articles, which include solutions to common complications. The integrated ticketing system is closely monitored 24x7x365 with the maximum ticket response time being just 1 hour, so there will always be somebody to help you out.