Integrated Ticketing System

Discover more about the Integrated Ticketing Systems and their pluses and minuses. Discover what makes them different from other support channels.

A ticketing system is the most popular means of communication that web hosting companies offer to their clients. It is usually part of the billing account and is the quickest way to handle an issue that takes a certain period of time to investigate or that has to be escalated to an admin. In this way, all responses given by either party will be stored in one and the same location in the event that somebody else needs to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, so you’ll have to log in and out of at least two accounts in order to complete a given task or to reach the hosting company’s customer service staff. In case you wish to administer a number of domains and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. In addition, it may take significant time for the provider to respond to your ticket.

Integrated Ticketing System in Cloud Website Hosting

Our cloud website hosting service come with an integrated ticketing system, which is included in our custom Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia allows you to manage everything related to the web hosting service itself in the exact same location – payments, website files, e-mails, support tickets, etc., avoiding the necessity to log in and out of different admin interfaces. If you have any pre-sales or technical questions or any problems, you can post a ticket with just a couple of clicks of the mouse without signing out of your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a number of informative articles, which will supply you with additional info and which may help you resolve any specific issue even before you open a ticket. We guarantee a ticket response time of no more than sixty minutes, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is far more convenient to manage everything in a single place, which is the reason why we’ve integrated a ticketing system into the in-house developed Hepsia Control Panel, which comes with each single semi-dedicated server plan. This will enable you to manage the correspondence with our tech support staff together with your web content, which goes to say that you will not have to memorize additional log-in credentials for a different admin dashboard. You will be able to post a new ticket or to check the status of an old one with no more than a couple of clicks whilst you are browsing the content within your semi-dedicated account. Moreover, you can search through older tickets using a clever search box or read relevant knowledge base articles, which include solutions to common complications. The integrated ticketing system is closely monitored 24x7x365 with the maximum ticket response time being just 1 hour, so there will always be somebody to help you out.