Being able to communicate with your cloud website hosting provider when you have any questions or experience any troubles is really important and how fast they'll reply and take action could be essential, in particular when your site is business-oriented, as longer downtime can often mean losing potential customers. The support options are usually a quick way to identify actual suppliers from resellers. The second typically respond only to emails or support tickets and you'll need to wait for a day or maybe more so as to get a response. In case the problem requires a few responses, you'll end up losing a few days to have a basic problem solved. When you use the services of a genuine and trustworthy hosting company, you should be able to contact the support team at any moment and get a quick response whatever the issue or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance right away, so our cloud website hosting services feature 24/7 technical support and various options for contact. In case you don't have an account yet, you can phone us or come on our live chat and speak with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up purchasing a service which you can't use effectively. In case you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires further analysis. In contrast to the majority of suppliers on the market, we reply to all tickets within an hour, so you will not have to wait for a whole day. Our support services are available day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You will be able to test our support services even before you aquire a semi-dedicated server account from us since we have phone and live chat support for billing, pre-sales and common questions. Our agents will assist you to pick the right package or offer you details about our servers, to check whether the system requirements for your websites are met. If you're an existing customer, you can also get in touch with us via e-mail or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We warrant that when you use these two methods of correspondence, you will get a reply within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other service providers, even big ones, you're able to compare the reply time since it usually takes a whole day for them to handle a ticket.

24/7 Customer Support in VPS Servers

In case you acquire a VPS server from our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local phone numbers in the United States of America, the UK and Australia as well as a live chat service. If you are an existing customer and you need assistance with a technical issue that requires more time to investigate or resolve, you will be able to open a ticket from your billing account or you'll be able to send an email message and we will handle the issue and send you a response within the hour. The response time is warranted 24/7, including holidays and weekends, but for most issues it takes a maximum of 30 mins to receive assistance. Our support service covers the VPS plus all of the pre-installed software it comes with, so in case you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

When you buy a dedicated server from our company, you'll be able to get in touch with us at any time using several channels and the max time that you'll need to wait for a reply is approximately 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we can help you with anything relevant to the apps which are pre-installed on the server. To contact us about a technical issue, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any kind of basic questions or you'd like to know more about our web hosting services before you order, you may also employ our live chat or you can call one of the local numbers that we have in various countries around the globe. In case you'd like to receive support for third-party software that you cannot set up or run effectively, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.